FAQs

Watch this video for a full sizing tutorial!

👉 IMPORTANT: If you're between sizes, we always recommend you get the lower size. 

A lot of our rings are adjustable. For those that aren't, you will be able to see the size guide to determine which size ring you should get. This is conveniently located on the product page, or you can find our sizing guide here. You can also read it below:

by diameter: to measure your ring size by diameter, we recommend you use a ruler to measure the width of your chosen finger. Then, find your size from the image below. 

by circumference: to measure your ring size by circumference, we recommend using a piece of string and wrapping it around your chosen finger. Then, measure the length of the string and compare it to the circumference (mm) below.

👉 IMPORTANT: If you're between sizes, we always recommend you get the lower size. 

If you have ordered the wrong size and wish to cancel or exchange your order, it's important to contact us immediately. However, if the order has already been passed over to the delivery service, an exchange of sizes can be arranged once the original order arrives. 

You can find a link to our self-serve portal here to change your size - https://returnsportal.shop/calm-collective.

Our rings and necklaces are all made from 316L stainless steel, which is hypoallergenic, waterproof, and sweatproof.

Absolutely not. As our jewellery is all made from 316L stainless steel, they will never fade or tarnish.

Our jewellery is durable and long-lasting, meaning you can wear your rings and necklaces as often as you'd like.

We know there are other rings on the internet that appear to be similar to ours, and for a cheaper price. However, there are many things that make our rings superior and worth their value...

1. Quality - as you can see from the image below, our 4-bead ring (on the right) is made from a stronger, thicker material that holds its shape and doesn't tarnish. While the competitor ring (on the left) bends out of shape really easily and tarnishes.
2. Minimal designs - traditionally, a lot of fidget ring designs on cheaper marketplace websites are very bold, and probably wouldn't be a style that you'd wear every day. However, we cater to all audiences with our ring designs.
3. Community - our community is our USP. We have a really engaged community with initiatives such as 'small wins', our Facebook group, and we also donate part of our profits from your order to various mental health charities.

Some of the rings, such as our adjustable spinning disc rings, can be quite fragile due to their fidget features. It's important to take care when taking them off and not catch the spinning feature on your clothes.

We would recommend wearing our rings on either your thumb or index finger. This is so that you can get the most out of the fidget feature of the ring.

Our rings must not be worn or left in reach of children under 12 years of age, as there are parts of our jewellery that, if they come loose, act as a choking hazard.

We accept Visa, MasterCard, Maestro, and American Express. We also offer a buy now pay later service through Klarna and Clearpay, where you can spread your payments over a few months. 

Note that Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

We do not accept any other forms of payment at this stage.

As long as your discount code is valid, this should work at checkout. Discount codes aren't case-sensitive.

The only reason why a discount code wouldn't work is if it's been entered incorrectly, is not valid on the item(s) you've added to cart, or if you're trying to redeem 2 discounts at once. You can only make use of 1 discount per order.

We don't accept PayPal at this stage, but we do accept all major credit and debit cards, along with buy now pay later solutions such as Klarna and Clearpay.

All orders will be processed and dispatched from our UK warehouse the same day if placed before 3pm GMT Monday-Friday. For all orders placed after 3pm, your order will be processed and dispatched the next working day. If you place your order after 3pm on a Friday, on a weekend, or bank holiday, your order will be dispatched the next working day.

During extremely busy periods like Black Friday, Christmas, or sale periods, processing may take 2-3 working days.

Jewellery

After processing at our UK warehouse, all ring orders take the following timeframes to deliver:

You can view any changes to the above on our live shipping/returns page, and track all orders on our tracking page here.

After placing your order, you will receive email notifications (or text messages) to keep you updated on the status of your package. Once your package has been dispatched from our warehouse, you will receive a notification containing the tracking number.

You can also add your order information on our tracking page to see updates.

Not all our shipping methods have full tracking details available. For example, our UK 2-3 day 2nd class service offers partial tracking (delivery or attempted delivery confirmation only). This is so we can keep our prices as low as possible to you.

The same goes for orders to Europe. If you selected the standard (cheaper) shipping rate, this service will be untracked so we can keep costs as low as possible. If you selected the tracked shipping rate, this will be fully tracked with regular updates coming through to the tracking page.

This is very dependent on your country's local courier. Most local couriers allow the parcel to be redirected to a neighbour or a pick-up point while the package is in transit. To check, please insert your tracking number (found on our tracking page) directly on the local courier tracking page.

If you are unsure, please email us at [email protected].

Please always make sure to include the right address at checkout, as changing the address isn't always possible, and you will be liable for the loss of the parcel in this situation.

Right now, we ship to the UK, Ireland, most European countries, the United States, Canada, Australia, and New Zealand. We do not ship to any other country at this stage.

Please note that we don't deliver to the following island locations: Jersey, Guernsey, Gibraltar. If you live in these locations, you will need to enter a mainland shipping address for your order to be delivered to.

We cover all duties and VAT for orders placed from EU member countries. This means that your package will pass straight through customs, and you won't need to pay any unexpected fees.

For countries outside of the EU, such as Switzerland and Norway, import duties and taxes may be due upon receipt of your order.

Orders placed from the United States may incur additional fees due to tariff changes.

You should always receive either an email notification or a text message confirming your order number and receipt (depending on whether you gave us your email address or phone number at checkout). If you didn't, please email [email protected] and we will send this over to you.

Please also check your spam!

Please send an email to [email protected] as soon as you can. If you email within 3 hours of placing your order, then we should be able to swap products. However, we cannot guarantee we'll be able to edit your order as it could have already starting processing.

You may be able to do this if your order has not begun processing yet. So if you'd like to change any details of your order (including the name, shipping address, product size, product colour, etc), please email us at [email protected] as soon as possible. We cannot guarantee that we'll be able to make edits to your order.

Once your order has been dispatched, it is in the hands of the courier and we may not be able to change the address.

Please send an email to [email protected] as soon as you can. If your order has already begun processing, then you'll have to wait until you receive your order and then request a return/refund. We cannot guarantee that we'll be able to cancel your order.

If your package hasn't arrived within the expected delivery timeframe, or if there's no available tracking, we advise you to confirm your shipping address with our support team. 

Once the details are correct, we'll investigate further and provide assistance. 

If you chose an untracked shipping option (European orders), we ask for your patience as such services might not provide real-time updates, but rest assured, we will address any delivery concerns you might have.

Absolutely! We want you to love the way your jewellery fits. The fastest way to secure your new size is through our Returns Portal.

By choosing an Exchange, you not only skip the wait for a refund but also receive a 5% bonus credit to put towards your new selection. Once you’ve submitted your exchange in the portal, your new size will be dispatched once your return is received by us.

NON-UK EXCHANGES

Please note that due to international tax regulations, we are unable to offer direct exchanges for non-UK requests. However, we can offer immediate store credit for you to shop your preferred piece(s) directly.

Our rings can slow down when small particles get caught between the inner and outer bands. Simply run your ring under warm water while spinning it for 15-20 seconds, then dry thoroughly. This should restore smooth movement.

If the issue persists, visit our Exchange Portal to arrange a swap.

UK RETURNS

Returning an item is simple through our self-service portal. To start, you’ll just need your order number and email address.

• Step 1: Visit our Returns Portal here.

• Step 2: Follow the prompts to select the items you wish to send back.

• Step 3: Choose your preferred resolution. Bonus: If you choose an Exchange or Store Credit, we will add an extra 5% value to your total to spend in our shop!

• Step 4: Ensure all pieces are in their original pouch, with barcode intact.

• Step 5: Print your label and drop your parcel at the designated point.

INTERNATIONAL RETURNS

Returning an item is simple through our self-service portal. To start, you’ll just need your order number and email address.

• Step 1: Visit our Returns Portal here.

• Step 2: Follow the prompts to select the items you wish to send back.

• Step 3: Choose your preferred resolution. Bonus: If you choose an Exchange or Store Credit, we will add an extra 5% value to your total to spend in our shop!

• Step 4: Follow the final step instructions on how to package up your jewellery. Then, take it to your nearest post office and purchase a shipping label at your own convenience. Make sure to:

  • Include a note with your original order number in the package (e.g. #2100000)

  • Ensure all pieces are in their original pouch, with barcode intact.

  • Ensure all pieces are in new condition, with no visible wear, marks, or scratches.

  • Please note: If any of the above conditions aren't met, we'll be unable to process your exchange or refund.

Our full returns policy can be found here.

Yes, you can! For any exchange or store credit requests, please use our portal.

However, because our automated portal cannot calculate partial bundle refunds, these requests must be handled manually.

If you wish to claim a refund on one or two items from a 3-for-2 bundle, please do not use the portal. Instead, email us at [email protected] and our team will provide you with specific instructions on how to return these pieces and receive your adjusted refund or store credit.

We accept returns and exchanges within 30 days of your order being placed. To be eligible for a return:

• Items must be in original, unworn condition with no scratches or marks.

• Jewellery must be returned in its original pouch with the barcode intact.

• A small postage label fee applies to all UK returns.

• A small processing fee applies to all non-UK returns.

Please note: 

• For hygiene reasons, earrings cannot be returned unless they are faulty.

• Refunds will be processed within 5-7 business days of us receiving your return.

• If you make more than 1 exchange or return request relating to the same order within a 30-day period, an additional processing fee of £4 will be charged per return.

• If your item is faulty, it is unlikely we'll need you to send this back.

We are so sorry if your piece isn’t perfect! If you receive a faulty item of jewellery, you may use our returns portal to submit your request. 

You will be required to upload a clear photo and description of the fault. Your request will be reviewed within 2 business days. 

In most cases, we can verify the fault via a photo and send a replacement immediately, saving you a trip to the post office!