How do I report a missing package or inquire about an order's delivery status?Updated a year ago

If your package hasn't arrived within the expected delivery timeframe, or if there's no available tracking, we advise you to confirm your shipping address with our support team. 

Once the details are correct, we'll investigate further and provide assistance. 

If you chose an untracked shipping option (European orders), we ask for your patience as such services might not provide real-time updates, but rest assured, we will address any delivery concerns you might have.