FAQs addressing our processing and shipping times. If you can't find what you're looking for, please email us directly at [email protected].
All orders will be processed and dispatched from our UK warehouse the same day if placed before 2pm GMT Monday-Friday. For all orders placed after 2pm, your order will be processed and dispatched the next working day. If you place your order after 2p
Rings. After processing at our UK warehouse, all ring orders take the following timeframes to deliver:. Clothing. After processing, clothing will take 1-3 days to deliver to the UK and 5-7 days to Ireland, US and Europe. You can track all orders on o
After placing your order, you will receive email notifications (or text messages) to keep you updated on the status of your package. Once your package has been dispatched from our warehouse, you will receive a notification containing the tracking num
This is very dependent on your country's local courier. Most local couriers allow the parcel to be redirected to a neighbour or a pick-up point while the package is in transit. To check, please insert your tracking number (found on our tracking page)
Right now, we ship to the UK, Ireland, most European countries, the United States, Canada, Australia, and New Zealand. We do not ship to any other country at this stage. Please note that we don't deliver to the following island locations: Jersey, Gue
We cover all duties and VAT for orders placed from EU member countries. This means that your package will pass straight through customs, and you won't need to pay any unexpected fees. Orders placed from the United States will not incur any additional
You should always receive either an email notification or a text message confirming your order number and receipt (depending on whether you gave us your email address or phone number at checkout). If you didn't, please email support@calmcollectiveco.
Please send an email to [email protected] as soon as you can. If you email within 3 hours of placing your order, then we should be able to swap products. However, we cannot guarantee we'll be able to edit your order as it could have alread
You may be able to do this if your order has not begun processing yet. So if you'd like to change any details of your order (including the name, shipping address, product size, product colour, etc), please email us at [email protected] as
Please send an email to [email protected] as soon as you can. If your order has already begun processing, then you'll have to wait until you receive your order and then request a return/refund. We cannot guarantee that we'll be able to can